8e8e Privacy Policy
Learn in detail how your personal information is collected, stored, and kept secure — the complete 8e8e privacy policy is explained here.
8e8e ("we", "our", or "platform") places the highest importance on your privacy. This privacy policy has been created to clearly inform you about what types of personal information we collect, how it is used, who it may be shared with, and what steps we take to protect your information.
By using the 8e8e website, app, or any of our services, you agree to this privacy policy. Our platform is operated exclusively for individuals aged 21 and above.
Information You Provide Directly
Information you provide yourself during registration or account management:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment details (bKash, Nagad, Rocket or Upay account number)
- Government-approved documents for identity verification (as part of the KYC process)
Automatically Collected Information
Information that is automatically collected while you use the platform:
- IP address and device information
- Browser type and version
- Operating system
- Login time and date
- Pages visited and navigation patterns
- Cookies and session data
Gaming Activity Information
We record the following information to improve your gaming experience:
- Betting history and amounts
- Win/loss records
- Preferred game categories
- Complete transaction history
- Bonus and promotion usage details
Communication and Support Information
Information provided when you contact us:
- Live chat conversations
- Messages and attachments sent by email
- Details of complaints and requests
- Support ticket information
8e8e uses your personal information only for the following legitimate purposes:
- Account Management: Your information is used to create, verify, and keep your account secure.
- Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Identity Verification (KYC): Identity is verified to prevent fraud and ensure legal compliance.
- Customer Support: Your information is used to resolve your issues and provide support.
- Security: To detect and prevent unauthorized access, fraud, and illegal activity.
- Responsible Gaming: To help implement responsible gaming policies by monitoring your gaming behavior.
- Platform Improvement: To improve the quality of our services by analyzing user experience.
- Marketing Communications: To inform you about relevant bonuses and offers, subject to your consent.
8e8e never sells your personal information to third parties. However, limited information may be shared in the following circumstances:
Service Provider Partners
Third-party service providers engaged for payment processing, identity verification, fraud detection, and technical infrastructure maintenance receive only the information necessary to carry out their designated tasks.
Legal Obligations
Information may be provided to authorities in cases of court orders, government directives, or legal requirements. In such cases, we will disclose only the minimum information necessary.
Fraud Prevention
If money laundering, terrorism financing, or other illegal activity is suspected, the necessary information will be provided to the relevant law enforcement agencies.
Business Changes
In the event of a change of ownership, merger, or acquisition of 8e8e, your information may be transferred to the new owner. In that case, this privacy policy will remain in effect.
8e8e uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.
Essential Cookies
Required for login sessions and security
Analytics Cookies
To understand site usage patterns
Functional Cookies
To remember language and preferences
Marketing Cookies
To show relevant offers
You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may limit some functionality of the platform.
8e8e follows industry-standard security practices to protect your personal information:
- SSL Encryption: All your data transmissions are protected by SSL/TLS encryption, making it impossible for third parties to read them.
- Secure Servers: All data is stored on secure servers and managed under restricted access controls.
- Access Control: Only authorized staff can access your information, and all access is logged.
- Regular Security Testing: Regular internal and external security audits are conducted to identify security risks.
- Password Encryption: User passwords are never stored directly; strong hashing algorithms are used.
- Fraud Detection: Automated systems detect unusual logins or suspicious activity to protect accounts.
8e8e retains your personal information only for as long as necessary. The following factors are considered when determining retention periods:
- All account information is retained while your account remains active.
- Even after an account is closed or deactivated, transaction records are retained for a specified period as required by law.
- KYC and identity verification documents are retained in accordance with legal obligations.
- Marketing-related information is deleted promptly upon withdrawal of marketing consent.
- Once the designated period has passed, data is securely deleted or anonymized.
Right to Access Your Information
You have the right to request a copy of the information we hold about you. To make this request, please contact our support team.
Right to Correct Your Information
If the information we hold about you is incorrect or incomplete, you can request a correction. This can be done through account settings or via support.
Right to Delete Your Information
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Opt Out of Marketing
You can opt out of marketing communications at any time. Do this via the unsubscribe link in emails or through our support team.
Right to Restrict Processing
You can request that the processing of your information be restricted, particularly if you raise a question about the accuracy of the information or object to processing.
Right to Data Portability
You can request your information in a structured, machine-readable format to make it easier to transfer to another service.
The 8e8e platform may include services from third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These providers have their own privacy policies and manage data on their own terms.
For payment processing, payment service providers such as bKash, Nagad, Rocket, and Upay handle transactions according to their own security and privacy policies. We are not responsible for the privacy practices of these third parties.
If you leave the 8e8e platform and access any third-party site, you are advised to review that site's privacy policy.
8e8e is for individuals aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. If we become aware that we hold information about a minor, it will be deleted immediately and the account will be suspended.
If a parent or legal guardian believes their minor child has registered on our platform, please contact [email protected] immediately.
8e8e may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification of the change will be shown when you access the platform.
- The "Last Updated" date at the top of this page will be changed.
- If you continue to use the platform after the new policy takes effect, you will be considered to have agreed to the updated policy.
Have a privacy question?
Our dedicated support team is always ready to answer any privacy-related questions you have. Support in Bengali is available 24/7.
Live Chat: Available 24/7, speak directly in Bengali
Email: [email protected]
Service provided according to Bangladesh Standard Time (BST, UTC+6)